FAQs
Frequently Asked Questions (FAQ)
Shipping and Orders
What are your shipping times?
- US Shipping: 3-5 business days.
- International shipping: 7 to 15 business days.
- Delivery times may vary due to external factors such as customs or carrier delays.
How can I track my order? Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number on the carrier's website to track the status of your package.
Do you ship to my country? We ship to most countries worldwide. During the checkout process, you can check if your country is available in the drop-down menu.
Returns and Refunds
What is your return policy? We accept returns of unused products, in their original condition and packaging, within 30 days of the delivery date.
Can personalized products be returned? No, personalized products are not eligible for return unless they arrive damaged or due to an error on our part.
When will I receive my refund? Once we receive and inspect the returned item, we'll process your refund. The money will be credited to your original payment method within 5 to 10 business days.
Products
What types of products do you offer? At Roque Store , we specialize in a wide variety of products. Our selection includes household items, pet products, and a range of personalized items, among others.
Are your custom products of good quality? Yes, we pride ourselves on working with suppliers who use high-quality materials to ensure your custom products are durable and look perfect.