Shipping & Returns
Shipping
At Roque Store , we strive to process and ship your orders as quickly as possible. Once your order is confirmed, our team prepares it with the utmost care.
- US Shipping: Orders typically take 3-5 business days to ship.
- International Shipping: Estimated delivery time is 7 to 30 business days , depending on the destination.
Please note that these are estimated delivery times and may vary due to circumstances beyond our control, such as customs or carrier delays.
Returns
Your satisfaction is our priority. If you are not completely satisfied with your purchase, you have 30 days from the delivery date to initiate a return.
To be eligible for a return, a product must be unused, in its original condition, and in the packaging it was received in. Personalized products are not eligible for return unless they arrive damaged or due to an error on our part.
To initiate a return, please contact us with your order number and the reason for the return. We will provide you with instructions and a shipping address for returning the product.